FAQ

Find answers to our most frequently asked questions below. If you need further help, please contact us at management@myfleeciees.us.

How long does shipping take?

Orders are typically processed within 1–2 working days after payment is confirmed. After processing, delivery typically takes 4–5 working days, for a total of approximately 5–7 working days from the order date.

Is shipping free?

Yes. We offer FREE standard shipping on all orders within the United States.

Where do you ship?

We currently ship within the United States only.

How do returns work?

You may return items within 30 days of delivery, provided they are unused and unwashed, in their original condition, and include all original packaging, tags, and accessories. Proof of purchase or your order number is required. If a return is due to our error, we cover the return shipping cost; if you changed your mind or placed an incorrect order, you are responsible for the return shipping cost.

What if my item arrives damaged?

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, or if parts are missing, please contact us within 48 hours with your order number and clear photographs of the issue. We are happy to replace items that arrive damaged, defective, or incorrect.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and PayPal. All payments are processed through encrypted payment gateways, and we do not store or have access to your complete card information.

How do I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing tracking information. Please allow 24–48 hours for the tracking information to become active. You can also track your order on our Track Your Order page using your order ID and billing email.

How do I care for my bedding?

Machine wash cold on a gentle cycle, use a mild detergent, do not use bleach, and tumble dry low or air dry.

What does the guarantee cover?

Our quality guarantee covers products that arrive brand new, free from manufacturing defects, and matching the description and specifications shown on our website. It covers defective stitching or seams, fabric defects present upon delivery, an incorrect size received, a wrong product shipped, and products damaged during transit. It does not cover normal wear and tear, damage from misuse, negligence, or accidents, improper washing or drying, color variations due to screen or monitor settings, or products purchased from unauthorized sellers. To make a claim, please contact us with your order number, a description of the issue, and clear photographs.